Refund Policy

At Miss Amber MD we pride ourselves on delivering safe, effective and bespoke treatments. Please read our Refunds & Cancellations Policy carefully before booking. This policy is designed to comply with UK consumer law and to ensure clarity and fairness.

1. Treatments

  • All treatments are non-refundable, including injectable treatments and medical aesthetic procedures.

  • We will always do our best to address and rectify any concerns you may have following a treatment, through appropriate follow-up care or review appointments.

2. Deposits

  • Deposits are non-refundable.

  • This is because products we order specifically for your treatment are bespoke medical items which cannot be returned to suppliers.

3. Courses of Treatment (Packages)

  • If you purchase a treatment package in advance, you have the right to cancel under the Consumer Contracts Regulations 2013:

    • A 14-day cooling-off period applies if the purchase is made online or over the phone.

    • A 7-day cooling-off period may be applied for in-clinic purchases, at our discretion.

  • After the cooling-off period has expired, courses are non-refundable.

  • If any treatments within a course have been used during the cooling-off period and you request a refund, we will deduct the full standard price of each treatment already taken before calculating any partial refund. This may mean no refund is due.

4. Skincare Products

  • For hygiene and safety reasons, skincare products are non-refundable once they have been opened, used, or if the tamper-evident seal is broken.

  • If products are faulty, damaged, or not as described, you are entitled to an exchange or refund in line with the Consumer Rights Act 2015.

5. Cancellations & No-Shows

  • Appointments cancelled with less than 48 hours’ notice may result in the loss of your deposit or treatment session.

  • Non-attendance without notice will be charged in full.

6. Medical Suitability

  • If you are deemed not medically suitable for a treatment you have paid for, we will offer an alternative treatment of equal value or a credit note. A refund will only be issued if required by law.

7. Statutory Rights

Nothing in this policy affects your statutory rights under UK law.